Support & Help Center

Find answers to your questions about Trezor Suite, from setup guides to troubleshooting tips

Getting Started with Trezor Suite

Step-by-step guides to help you set up and use Trezor Suite

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Initial Setup

Learn how to unbox your Trezor device and set it up for the first time with Trezor Suite.

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Creating a Wallet

Step-by-step instructions for creating your first cryptocurrency wallet and securing your seed phrase.

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Sending & Receiving

Learn how to safely send and receive cryptocurrency using your Trezor hardware wallet.

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Frequently Asked Questions

What is Trezor Suite?

Trezor Suite is a comprehensive desktop and mobile application that allows you to manage your Trezor hardware wallet. It provides a user-friendly interface for storing, sending, receiving, and trading cryptocurrencies while keeping your private keys secure on your Trezor device.

Which cryptocurrencies are supported?

Trezor Suite supports over 1,000 cryptocurrencies including Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Cardano, Polkadot, Ripple, and thousands of ERC-20 tokens. New cryptocurrencies are regularly added through firmware updates.

Is Trezor Suite free to use?

Yes, Trezor Suite is completely free to download and use. There are no subscription fees or hidden costs. You only need to pay network transaction fees when sending cryptocurrencies, which go to miners/validators, not to Trezor.

How secure is Trezor Suite?

Trezor Suite works with your Trezor hardware wallet to provide bank-grade security. Your private keys never leave the hardware device and all transactions must be physically confirmed on the device. The app is also open-source, allowing security experts to audit the code.

Can I use Trezor Suite on multiple devices?

Yes, you can install Trezor Suite on multiple computers and mobile devices. Your wallet data is stored on your Trezor hardware device, so you can connect it to any device running Trezor Suite and access your funds securely.

What happens if I lose my Trezor device?

If you lose your Trezor device, you can recover your wallet using your 24-word recovery seed on a new Trezor device. This is why it's crucial to keep your recovery seed in a secure physical location, separate from your device.

How do I update Trezor Suite?

Trezor Suite will notify you when updates are available. On desktop, you can enable automatic updates in settings. On mobile, updates are delivered through the App Store (iOS) or Google Play Store (Android). Always keep your app updated for the latest features and security improvements.

Can I buy cryptocurrency directly in Trezor Suite?

Yes, Trezor Suite integrates with partner exchanges, allowing you to buy, sell, and exchange cryptocurrencies directly within the app. All transactions are verified on your Trezor device for maximum security.

Common Issues & Solutions

Device Not Detected

If your Trezor device isn't being recognized:

  • •Try a different USB cable or port
  • •Restart Trezor Suite
  • •Update device firmware
  • •Install Trezor Bridge (desktop only)

Transaction Pending

If your transaction is stuck as pending:

  • •Wait for network confirmation (can take minutes to hours)
  • •Check network congestion status
  • •Consider using fee replacement if supported
  • •Verify on blockchain explorer

Forgotten PIN

If you've forgotten your PIN:

  • •You'll need to wipe the device after maximum failed attempts
  • •Recover using your 24-word recovery seed
  • •Set a new PIN during recovery process
  • •Your funds are safe if you have your seed

Balance Not Showing

If your balance isn't displaying correctly:

  • •Refresh the account in Trezor Suite
  • •Check if backend servers are online
  • •Verify correct derivation path
  • •Ensure using correct passphrase (if enabled)

Still Need Help?

Our support team is here to assist you. Contact us through our help center or community forums.